Lv6
2380 积分 2021-12-01 加入
Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs
1年前
已完结
Research on an Interactive Question Answering System of Artificial Intelligence Customer Service Based on Word2Vec
1年前
已完结
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing
1年前
已完结
When do consumers prefer AI-enabled customer service? The interaction effect of brand personality and service provision type on brand attitudes and purchase intentions
1年前
已完结
Understanding the user satisfaction and loyalty of customer service chatbots
1年前
已完结
Applying Social Strategies for Breakdown Situations of Conversational Agents: A Case Study using Forewarning and Apology
1年前
已关闭
Apology or gratitude? The effect of communication recovery strategies for service failures of AI devices
1年前
已完结
Threatened by AI: Analyzing Users’ Responses to the Introduction of AI in a Crowd-Sourcing Platform
1年前
已完结
Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers
1年前
已完结
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