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14 积分 2025-07-20 加入
Rise of the Machines? Customer Engagement in Automated Service Interactions
6天前
已完结
Shopper AI: Integrating Capabilities and Parasocial Skills
6天前
已完结
Stop Trying to Delight Your Customers
7天前
已关闭
Consumers on the Job: Contextualization Crafting in Expert Services
7天前
已完结
The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress
7天前
已完结
Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles
9天前
已完结
Online Third Places: Supporting Well-Being Through Identifying and Managing Unintended Consequences
9天前
已完结
Legitimacy Processes and Trajectories of Co-Prosumption Services: Insights from Coworking Spaces
9天前
已完结
Pathways to Service System Smartness for Firms
10天前
已完结
Uncovering the Hidden “Where” of Sustainable Service Ecosystems: The Role of Spaces and Places
10天前
已完结
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