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590 积分 2024-12-03 加入
AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention
2小时前
已完结
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
2小时前
已完结
The effect of avatar expression types on online service quality and service satisfaction
7小时前
已关闭
“Oh, happy day!” Examining the role of AI-powered voice assistants as a positive technology in the formation of brand loyalty
12天前
已完结
When do consumers prefer AI-enabled customer service? The interaction effect of brand personality and service provision type on brand attitudes and purchase intentions
18天前
已完结
Key Factors Influencing the Degree of Acceptance of an Intelligent Customer Service System - A Literature Review
19天前
已完结
Chatbot or human? The impact of online customer service on consumers' purchase intentions
2个月前
已完结
Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions
2个月前
已完结
The interaction effect of online composite reviews and time pressure on information persuasiveness: A heuristic-systematic perspective
2个月前
已完结
A new two-dimensional question format in web survey design: Assimilation and contrast effects
3个月前
已完结
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