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4860 积分 2022-12-30 加入
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
11天前
已完结
The Impact of Tariff Structure on Customer Retention, Usage, and Profitability of Access Services
11天前
已完结
The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes
13天前
已完结
When More Is Less: Field Evidence on Unintended Consequences of Multitasking
13天前
已完结
Constructing an empirically derived measure for customer contact
13天前
已完结
CALLPLAN: An Interactive Salesman’s Call Planning System
13天前
已完结
Voice‐based AI in call center customer service: A natural field experiment
13天前
已完结
What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation
13天前
已完结
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