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28 积分 2024-12-03 加入
When Robot (Vs. Human) Employees Say “Sorry” Following Service Failure
9天前
已完结
Robot service failure and recovery: Literature review and future directions
13天前
已完结
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
14天前
已完结
Claim Success, but Blame the Bot? User Reactions to Service Failure and Recovery in Interactions with Humanoid Service Robots
14天前
已完结
Claim Success, but Blame the Bot? User Reactions to Service Failure and Recovery in Interactions with Humanoid Service Robots
14天前
已关闭
Human–Robot Interaction
18天前
已完结
Paying for robotic errors: exploring the relationship between robot service failure stressors, emotional labor and recovery work engagement
18天前
已完结
Effects of Failure Types on Trust Repairs in Human–Robot Interactions
18天前
已完结
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal
18天前
已完结
Measuring the Quality of Service and Quality of Experience of multimodal human–machine interaction
19天前
已完结
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