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Service with Emoticons: How Customers Interpret Employee Use of Emoticons in Online Service Encounters
14小时前
待确认
Field experiments in marketing research: a systematic methodological review
2天前
已完结
Physician Adoption of AI Assistant
4天前
已完结
Estimating the Impact of “Humanizing” Customer Service Chatbots
4天前
已完结
Robots at work: People prefer—and forgive—service robots with perceived feelings
4天前
已完结
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
4天前
已完结
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
4天前
已完结
Artificial Intelligence (AI) Assistant in Online Shopping: A Randomized Field Experiment on a Livestream Selling Platform
4天前
已完结
So, Who Likes You? Evidence from a Randomized Field Experiment
4天前
已完结
Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment
4天前
已完结
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