Lv4
460 积分 2025-05-19 加入
To facial or not to facial? From emoji to empathy in shaping customer satisfaction with chatbot service recovery
1天前
待确认
Anticipatory nostalgia and pro-environmental tourist behavioral intentions: the role of anxiety, empathy, and linguistic relativity
1天前
已关闭
Customer journey perspective on tourism service experience
1个月前
已完结
The impact of anthropomorphic AI devices on tourists’ revisit intentions: based on the stimulus-organism-response framework
1个月前
已关闭
The transformative potential of AI voice assistants as virtual travel companions
1个月前
已完结
The Role of Emotional Empathy and Assertiveness in Interpersonal Success: Mediating Effects of Conflict Management
1个月前
已完结
From IT fashion to governmental actions: juxtaposition of leaders’ sensemaking and social learning on IT-enabled senior-care services
2个月前
已关闭
Generational engagement with AI in hospitality: human–AI interaction perspectives across the service process
4个月前
已完结
The Role of AI-Based Destination Chatbots in Satisfaction, Continued Usage Intention, and Visit Intention: A Study from Quito, Ecuador
5个月前
已完结
Tourist acceptance of ChatGPT in travel services: the mediating role of parasocial interaction
6个月前
已完结
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