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630 积分 2025-10-18 加入
Effectiveness of corporate responses to brand crises: The role of crisis type and response strategies
8天前
已完结
Attribution Theory as a guide for post-crisis communication research
8天前
已完结
Customer forgiveness of unsatisfactory service: manifestations and antecedents
8天前
已完结
Forgiveness from Emotion Fit: Emotional Frame, Consumer Emotion, and Feeling-Right in Consumer Decision to Forgive
8天前
已完结
Forgiveness is an emotion-focused coping strategy that can reduce health risks and promote health resilience: theory, review, and hypotheses
8天前
已完结
A transactional model of forgiveness in the service failure context: a customer‐driven approach
8天前
已完结
Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations
9天前
已完结
How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness
9天前
已完结
Enhancing Sustainable Cosmetics Brand Purchase: A Comprehensive Approach Based on the SOR Model and the Triple Bottom Line
9天前
已完结
Consumer forgiveness: A literature review and research agenda
10天前
已完结
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