Lv1
80 积分 2025-09-18 加入
Rise and fall of complainants’ desires: The role of pre-failure brand commitment and online service recovery satisfaction
5个月前
已完结
Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants
6个月前
已关闭
Factors influencing consumer forgiveness: a systematic literature review and directions for future research
6个月前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
1年前
已完结
Understanding Consumers’ Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory
1年前
已完结
Understanding Consumers’ Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory
1年前
已关闭
Understanding Consumers’ Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory
1年前
已关闭
Moral judgment and perceived justice in service recovery
1年前
已完结
皖公网安备34019202002308
