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80 积分 2025-09-18 加入
Rise and fall of complainants’ desires: The role of pre-failure brand commitment and online service recovery satisfaction
1个月前
已完结
Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants
2个月前
已关闭
Factors influencing consumer forgiveness: a systematic literature review and directions for future research
2个月前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
8个月前
已完结
Understanding Consumers’ Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory
8个月前
已完结
Understanding Consumers’ Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory
8个月前
已关闭
Understanding Consumers’ Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory
8个月前
已关闭
Moral judgment and perceived justice in service recovery
8个月前
已完结
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