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Artificial intelligence recommendations evoke dissonance? The impact of contextual bias on service satisfaction
17小时前
已完结
Spinning the Wheel: The Effectiveness of Gamification in Service Recovery
29天前
已完结
Not all AI failures are equal: How failure type and user relationship norms shape retention in healthcare chatbots
29天前
已完结
Recovering customer satisfaction after a chatbot service failure – The effect of gender
29天前
已完结
Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure
29天前
已完结
Employee emotions and emotional labor after robot service failure: Anthropomorphism as moderator
29天前
已完结
Chatbot failures in e-commerce after-sales service: mechanisms linking perceived corporate hypocrisy to third-party complaints
29天前
已完结
Demystifying how emotional and cognitive resonance to AI-driven content consistency sparks customer engagement and impulse buying in short-video E-commerce
1个月前
已完结
So Close I Can Almost Sense It: The Interplay between Sensory Imagery and Psychological Distance
1个月前
已完结
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