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472 积分 2024-05-23 加入
Unpacking service failures in artificial intelligence: future research directions
2小时前
已完结
Using affective content to promote high-involvement services on social media
11小时前
已完结
Service Recovery via Social Media
11小时前
已完结
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? (In)civility in advocates’ responses and complainant-bystander psychological distance
11小时前
已完结
How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?
11小时前
已完结
For all to see: social risk and observable complaining on Facebook
12小时前
求助中
Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions
12小时前
已完结
Co-creation of online service recoveries and its effects on complaint bystanders
12小时前
已完结
Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis
13小时前
已完结
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
13小时前
已完结
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