Lv31
374 积分 2024-05-23 加入
Exploring the Antecedents of Customer Whistleblowing in a Supplier–Customer–Customer Triad: A Cognitive Approach
1个月前
已完结
Consumer complaining to firms: the determinants of channel choice
2个月前
已完结
Voice‐based AI in call center customer service: A natural field experiment
2个月前
已完结
AI-Driven Complaint Management System
2个月前
已完结
Cooperation of Human and Active Learning based AI for Fast and Precise Complaint Management
2个月前
已完结
A Systematic Review of Social Presence: Definition, Antecedents, and Implications
2个月前
已完结
The Role of Social Media Content Format and Platform in Users’ Engagement Behavior
2个月前
已完结
How social media advertising features influence consumption and sharing intentions: the mediation of customer engagement
2个月前
已完结
The impact of chatbot conversational skill on engagement and perceived humanness
2个月前
已完结
The attention‐based view: Review and conceptual extension towards situated attention
2个月前
已完结
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