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Feeling human, acting machine: The influence of artificial empathy on customer engagement behaviour in service recovery
12小时前
待确认
Enhancing apology sincerity in AI bots: The role of anthropomorphic cues, perceived experience, and AI literacy
13小时前
已完结
Corrigendum to “Enhancing apology sincerity in AI bots: The role of anthropomorphic cues, perceived experience, and AI literacy” [Technol. Forecast. Soc. Change227 (2026) 124622]
1天前
已完结
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
3个月前
已完结
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction
3个月前
已完结
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity
3个月前
已完结
Sincerity or incompetence? The double-edged sword effect of sadness expression in chatbots service failure
3个月前
已完结
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