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134 积分 2024-10-11 加入
With or without mimicry: how should hotels structure their apology messages?
10天前
已完结
First Response Matters: The Impact of First Public Response to Social Media Complaints on Observers' Brand Attitude
12天前
已完结
Responding to negative reviews? The interplay of management response strategy and service failure type
1个月前
已完结
Responding to negative reviews? The interplay of management response strategy and service failure type
2个月前
已完结
Service failure type, response strategy and observers’ perceived helpfulness: evidence from TripAdvisor
2个月前
已完结
The impact of language style accommodation during social media interactions on brand trust
2个月前
已完结
The visual language of brand logos: Exploring the relationship between logo simplicity and perceptions of brand warmth and competence
2个月前
已完结
How cool virtual streamer influences customer in live-streaming commerce? An explanation of stereotype content model
2个月前
已完结
How AI voice affects customer tolerance: the mediating role of warmth perception and the moderating effect of intelligence level
2个月前
已完结
Complements are warm and substitutes are competent: the effect of recommendation type on focal product evaluation
2个月前
已完结
Effect of hyaluronan tetrasaccharides on epidermal differentiation and skin barrier function
1个月前
已采纳
Multi-level imprinting and awe in Tibetan pilgrimage tourism: An interactive ritual chains perspective
1个月前
已采纳
Choice freedom or not? The effect of tourism blind box design on negative word-of-mouth in service failures
1个月前
已采纳
The cell envelope of diderm bacteria: a unified scaffold, not a stack of layers
1个月前
已采纳
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