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More Human-Likeness, More Trust?: The Effect of Anthropomorphism on Self-Reported and Behavioral Trust in Continued and Interdependent Human-Agent Cooperation
9小时前
已完结
Almost human: Anthropomorphism increases trust resilience in cognitive agents
9小时前
已完结
The effects of smileys on receivers’ emotions
2天前
已完结
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
3天前
已完结
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
3天前
已完结
How anthropomorphic cues affect reactions to service delays
4天前
已完结
The golden zone of AI’s emotional expression in frontline chatbot service failures
4天前
已完结
Service with Emoticons: How Customers Interpret Employee Use of Emoticons in Online Service Encounters
5天前
已完结
The Dark Side of a Smiley: Effects of Smiling Emoticons on Virtual First Impressions
5天前
已完结
Your expression matters: the impact of linguistic content characteristics of algorithm output on consumers’ algorithm aversion and information adoption behavior
5天前
已完结
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