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119 积分 2024-10-16 加入
Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation
5小时前
已完结
When Tourists are Angry or Fearful: (In)Effectiveness of Emotion Regulation in Changing Behavioral Intention
3个月前
已完结
Trust and forgiveness in service: effects of single and double deviations with human and robot staff
3个月前
已完结
Chatbots in complaint handling: the moderating role of humor
3个月前
已完结
Comprehending roles of virtual service assistant’s warmth and competence for service co-creation versus service recovery
3个月前
已完结
Tourism e-commerce live streaming: the effects of live streamer authenticity on purchase intention
3个月前
已完结
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China
3个月前
已完结
For you, for me? Restaurant service robot verbal prompt and service context shape customers’ willingness to reduce plate waste
4个月前
已完结
Capital mobilization: strategies for integrating tourism migrant entrepreneurs in rural regions
7个月前
已完结
Promoting pro-environmental behaviour spillover through chatbots
9个月前
已完结
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