Lv4
590 积分 2024-09-01 加入
Study on Early Warnings of Strategic Risk During the Process of Firms’ Sustainable Innovation Based on an Optimized Genetic BP Neural Networks Model: Evidence from Chinese Manufacturing Firms
2个月前
已完结
The moderating effect of absorptive capacity on transnational knowledge spillover and the innovation quality of high-tech industries in host countries: Evidence from the Chinese manufacturing industry
2个月前
已完结
When bots’ empathic expressions backfire: Exploring the negative moderation between chatbot empathic expressions and monetary compensation for angry customers
2个月前
已完结
Effects of online managerial responses on observing customers: the impact of failure severity and complainant communication ability
2个月前
已完结
Measuring the intention-behavior gap in service failure and recovery: the moderating roles of failure severity and service recovery satisfaction
2个月前
已完结
Why service recovery fails? Examining the roles of restaurant type and failure severity in double deviation with justice theory
2个月前
已完结
Impact of failure severity levels on satisfaction and behavior: from the perspectives of justice theory and regulatory focus theory
2个月前
已完结
Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others
3个月前
已完结
Should Machines Express Sympathy and Empathy? Experiments with a Health Advice Chatbot
3个月前
已完结
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
3个月前
已完结
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