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262 积分 2024-10-28 加入
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
7个月前
已完结
The impact of employees’ perceived CSR on customer orientation: an integrated perspective of generalized exchange and social identity theory
8个月前
已完结
The use of customer-centric philosophy in hotels to improve customer loyalty
8个月前
已完结
The impact of perceived online service quality on swiftguanxi
8个月前
已完结
The role of interactivity in e-tailing: Creating value and increasing satisfaction
8个月前
已完结
Understanding consumer responses to robot roles in human-robot service collaboration
8个月前
已完结
Driving human-robot value co-creation in hospitality: The role of artificial empathy
8个月前
已完结
The impact of chatbot conversational skill on engagement and perceived humanness
8个月前
已完结
Investigating interactive effects in the theory of planned behavior in a service‐provider switching context
8个月前
已完结
How Autonomy of Artificial Intelligence Technology and User Agency Influence AI Perceptions and Attitudes: Applying the Theory of Psychological Reactance
8个月前
已完结
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