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680 积分 2023-11-25 加入
Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
29分钟前
待确认
“In A.I. we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”
12小时前
待确认
The effects of self‐brand connections on responses to brand failure: A new look at the consumer–brand relationship
7天前
已完结
How to leverage anthropomorphism for chatbot service interfaces: The interplay of communication style and personification
9天前
已完结
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
9天前
已完结
Horizontal Referrals in B2B Markets
11天前
已完结
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
28天前
已完结
Relationship norms, rewards and consumer-brand bonds: when cultural context and attachment anxiety matter
28天前
已完结
Understanding meme design in hospitality marketing: The role of perceived AI capacity and meme type
1个月前
已完结
Can emotionalized AI travel assistant improve cultural destination attachment? Analyzing the mediating role of self-expansion
1个月前
已关闭
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