Lv51
1220 积分 2023-11-25 加入
Assertive or submissive? How consumers respond to different dominance patterns in smart voice-based service encounters
7天前
已完结
Brand-as-Person versus Brand-as-User: An Anthropomorphic Issue in Tourism-related Self-Congruity Studies
12天前
已完结
Service failures away from home: benefits in intercultural service encounters
14天前
已完结
How to develop and validate experimental scenarios?
14天前
已完结
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
29天前
已完结
Anger, frustration, and helplessness after service failure: coping strategies and effective informational support
1个月前
已完结
Mediating Effects of Place Attachment and Satisfaction on the Relationship between Tourists’ Emotions and Intention to Recommend
1个月前
已完结
The Personal Sense of Power
1个月前
已完结
Importance of residents’ perception of tourists in establishing a reciprocal resident-tourist relationship: An application of tourist attractiveness
1个月前
已完结
Effective tourism destination stories: Matching effects between story type and destination type
1个月前
已完结
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