Lv5
1020 积分 2023-11-25 加入
Avatars in live streaming commerce: The influence of anthropomorphism on consumers' willingness to accept virtual live streamers
1个月前
已完结
Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
1个月前
已完结
“In A.I. we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”
1个月前
已完结
The effects of self‐brand connections on responses to brand failure: A new look at the consumer–brand relationship
1个月前
已完结
How to leverage anthropomorphism for chatbot service interfaces: The interplay of communication style and personification
1个月前
已完结
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
1个月前
已完结
Horizontal Referrals in B2B Markets
1个月前
已完结
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
2个月前
已完结
Relationship norms, rewards and consumer-brand bonds: when cultural context and attachment anxiety matter
2个月前
已完结
Understanding meme design in hospitality marketing: The role of perceived AI capacity and meme type
2个月前
已完结
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