| 标题 |
Understanding and managing customer experiences
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| 网址 |
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| DOI |
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| 其它 |
Jaakkola, E., Becker, L. and Panina, E. (2022), “Understanding and managing customer experiences”, in The Palgrave Handbook of Service Management, Springer, pp. 655-675. |
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| 下载 |
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