| 标题 |
专利、报告等 The ironic effects of organizational responses to negative online consumer reviews
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| 其它 | [251] Kerkhof P, Utz S, Beukeboom C. 2010. The ironic effects of organizational responses to negative online consumer reviews [C]. Proceedings of the 9th International Conference on Research in Advertising (ICORIA), Madrid, June 25-26. |
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(2025-6-4)
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