| 标题 |
 Emotionally competent robots: acknowledging customer anger in service failure |
| 网址 | |
| DOI |
10.1016/j.jbusres.2026.115971
doi
|
| 其它 |
期刊：Journal of Business Research 作者：David Goyeneche; Luis Arango; Felix Septianto; Nicolas Pontes; Peter Popkowski Leszczyc 出版日期：2026-01-06 |
| 求助人 | |
| 下载 |
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(2025-6-4)
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