The impact of COVID-19 on the service business industry: insights from a bibliometric review

This paper aims to help practitioners and researchers understand the impact of COVID-19 on the service business industry through bibliometric analysis. For this purpose, our study collects 671 publications from Web of Science and Scopus. The bibliometric choices in this paper rely on two techniques: performance analysis and science mapping. The performance analysis is organized by the contribution analysis of research constituents. The science mapping uncovers the cooperative network between research constituents, as well as the co-occurrence analysis of keywords. This paper further explores the research topic with content analysis to summarize some findings and discussions. We find that most service business industries have been negatively affected by COVID-19, especially the aviation and tourism industry. Information technology services are a response driver to the negative pandemic impact. Given the current research status of COVID-19 impact on the service business industry, this paper finally concludes the potential directions for future research.