A Case Study of Universities Dormitory Residence Management System (DRMS) in Indonesia

This study explores the problems and challenges faced by several universities in Indonesia to allow, commonly, the first year students to enroll in dormitory either online or offline. It is reasonable for prospective students to have expectation that university provide suitable facilities in term of accommodation and logistics considering that a large number of student come from different cities in various provinces. The development of Dormitory Residential Management System (DRMS) should accommodate the process of enrollment, payment and booking from student online and support the staff to control and manage integrated program or activities based on determined schedule. Besides that, the system also allow monitoring process for reporting purpose and notify or confirm certain activities or allocation process. This study investigates several systems used by respected universities to identify the level of satisfaction of students. Interestingly, there are many evidences showed bottom level of satisfaction from student towards the services offered by university for DRMS.