旅游
业务
危机管理
晋升(国际象棋)
收入
恐怖主义
政府(语言学)
产品(数学)
金融危机
政治
旅游地理学
营销
经济政策
市场经济
财务
经济
政治学
宏观经济学
管理
哲学
法学
语言学
数学
几何学
作者
Mehmet Ertaş,Zehra Gökçe Sel,Burçin Kırlar-Can,Özkan Tütüncü
标识
DOI:10.1080/09669582.2021.1879818
摘要
Crises are broadly thought to damage the tourism industry by decreasing tourism revenues due to reduced inbound tourism. This study investigated the negative short-term effects of crises on the crisis management practices of tourism enterprises in Turkey following terrorist attacks between 2015 and 2016, political tensions with the Russian Federation after a military aircraft was shot down in 2015, and the attempted coup in 2016. 219 valid questionnaires were obtained from representatives and managers of hotels, travel companies, airlines, and other tourism enterprises at the 10th Tourism Fair and Congress, Travel Turkey. The findings reveal that the three distinct but interrelated crises all significantly affected tourism enterprises in the short-term. These effects did not differ regarding type of enterprise or years of operation. The stressful working environment and increased costs mostly affected maintenance, human resources, government assistance, promotion, and product and pricing strategies.
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