服务创新
服务(商务)
知识管理
信息技术
服务设计
业务
技术创新
设计技术
前端和后端
营销
计算机科学
工程管理
过程管理
服务交付框架
工程类
系统工程
产业组织
操作系统
作者
Gabriela Bantau,Steven W. Rayburn
标识
DOI:10.1080/02642069.2016.1272594
摘要
This research explores the role of advanced information technologies at the ‘fuzzy’ front-end of service innovation and design. Service researchers have been exploring the application of technology to services for a while, however there has been little attention paid to the use of technology at the front-end of service innovation and design. Research suggests that advanced information technologies should be useful in research and development for services; but how this may occur has not been explored. Bringing together design thinking and the technology–organization–environment framework for technology adoption this research develops propositions for research to expose how technology can advance and transform service innovation and design. Theoretical and practical research questions are offered to guide inquiry in this emerging research space.
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