The communication age: Connecting & engaging

Chapter 1: Communication in the 21st Century The Communication Age Benefits of Studying Communication What Is Communication? Contexts of Communication Communication Metaphors Communication Competence Communication Ethics Connecting and Engaging in Communication Chapter 2: Perception, Self, and Communication Perception and Communication Self and Communication Perception, Self, Communication, and Convergence Chapter 3: Verbal Communication Verbal Versus Nonverbal Communication The Building Blocks of Language Functions of Verbal Messages Production and Interpretation of Verbal Messages Verbal Communication and Convergence Chapter 4: Nonverbal Communication Why Does Nonverbal Communication Matter? Functions of Nonverbal Communication Codes of Nonverbal Communication Improving Your Nonverbal Communication Skills Nonverbal Communication and Convergence Chapter 5: Listening Hearing Versus Listening Listening Problems Benefits of Being a Good Listener Types of Listening Becoming a Better Listener Listening and Convergence Chapter 6: Communication, Culture, and Diversity Culture and Diversity Defined Cultural Awareness Cultural Competence Examples of Diversity Across Communication Contexts Barriers to Communication, Culture, and Diversity Communication, Culture, Diversity, and Convergence Chapter 7: Interpersonal Communication Forming Relationships Models of Relationship Formation Communication of Interpersonal Relationships Interpersonal Communication and Convergence Chapter 8: Small Group and Team Communication What is Small Group Communication? Small Group Development Small Group Member Roles and Leadership Small Group Conflict Small Group and Team Communication and Convergence Chapter 9: Workplace and Organizational Communication What Is Workplace Communication? Workplace Culture Workplace Socialization Workplace Dissent Workplace Relationships Workplace and Organizational Communication and Convergence Chapter 10: Communication and New Media Communication Traditions and Technology New Media: Connecting and Engaging Characteristics of New Media Theory Presenting My Online Identity New Media as Your Community New Media and Convergence Chapter 11: Selecting Your Topic and Knowing Your Audience What Is the Purpose of Your Presentation? Types of Presentations How Do I Choose a Topic? Audience Analysis The Basics of Your Presentation Selecting a Topic and Knowing Your Audience and Convergence Chapter 12: Researching Your Presentation Plagiarism Building Credibility With Research Finding Information Types of Evidence Citing Your Sources Research and Convergence Chapter 13: Organizing Your Presentation Telling a Story Organizational Patterns Introducing the Topic Body Conclusion Transitions Outlines Time Considerations Organizing Your Presentation and Convergence Chapter 14: Delivering Your Presentations How to Reduce Your Anxiety and Fear Over Presentations Methods of Delivery Effective Delivery Skills Multimedia Presentational Aids Delivery in Presentations and Convergence Chapter 15: Informative Presentations The Difference Between Informative and Persuasive Presentations Relating Your Topic to the Audience Types of Informative Presentations Strategies for Informative Presentations Samples of Informative Presentations Informative Presentations and Convergence Chapter 16: Persuasive Presentations Types of Persuasive Claims Crafting Persuasive Arguments Strategies to Persuade Organizing Your Persuasive Presentation Samples of Persuasive Presentations Persuasive Presentations and Convergence Appendix: Interviewing in the Communication Age Basics of Interviewing Types of Questions Structure of the Interview The Interview Environment Types of Interviews Interviewing and Convergence