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"I always assumed that I wasn't really that close to [her]"

惊喜 感觉 社会化媒体 计算机科学 感知 愤怒 互联网隐私 情感(语言学) 推荐系统 万维网 心理学 社会心理学 沟通 神经科学
作者
Motahhare Eslami,Aimee Rickman,Kristen Vaccaro,Amirhossein Aleyasen,Andy Vuong,Karrie Karahalios,Kevin Hamilton,Christian Sandvig
出处
期刊:Human Factors in Computing Systems 卷期号:: 153-162 被引量:528
标识
DOI:10.1145/2702123.2702556
摘要

Our daily digital life is full of algorithmically selected content such as social media feeds, recommendations and personalized search results. These algorithms have great power to shape users' experiences, yet users are often unaware of their presence. Whether it is useful to give users insight into these algorithms' existence or functionality and how such insight might affect their experience are open questions. To address them, we conducted a user study with 40 Facebook users to examine their perceptions of the Facebook News Feed curation algorithm. Surprisingly, more than half of the participants (62.5%) were not aware of the News Feed curation algorithm's existence at all. Initial reactions for these previously unaware participants were surprise and anger. We developed a system, FeedVis, to reveal the difference between the algorithmically curated and an unadulterated News Feed to users, and used it to study how users perceive this difference. Participants were most upset when close friends and family were not shown in their feeds. We also found participants often attributed missing stories to their friends' decisions to exclude them rather than to Facebook News Feed algorithm. By the end of the study, however, participants were mostly satisfied with the content on their feeds. Following up with participants two to six months after the study, we found that for most, satisfaction levels remained similar before and after becoming aware of the algorithm's presence, however, algorithmic awareness led to more active engagement with Facebook and bolstered overall feelings of control on the site.
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