款待
酒店业
背景(考古学)
营销
数字化
人力资源
人力资源管理
经济短缺
独创性
业务
价值(数学)
酒店管理学
商业模式
公共关系
知识管理
社会学
旅游
经济
管理
计算机科学
政治学
定性研究
政府(语言学)
社会科学
哲学
法学
语言学
生物
古生物学
机器学习
计算机视觉
作者
Cristian Morosan,John T. Bowen
出处
期刊:International Journal of Contemporary Hospitality Management
[Emerald (MCB UP)]
日期:2022-06-28
卷期号:34 (12): 4674-4685
被引量:33
标识
DOI:10.1108/ijchm-03-2022-0304
摘要
Purpose The purpose of this research is to provide a critical discussion illustrating how novel business models can be developed using advanced information technology (IT) to overcome the effects of the labor shortage crisis and bring the industry back to the pre-pandemic performance benchmarks. Design/methodology/approach The methodology of this research is based on a thorough literature review of academic and trade publications, guided by an analytic approach that comprehensively discusses the multiple facets of digitizing the human-intensive legacy hospitality business models. Findings While broad in terms of multiple metrics, the hospitality industry has demonstrated an ability to incorporate IT-based business models within its legacy processes. The current hospitality context, corroborated with the lingering effects of the pandemic, requires the hospitality industry to address two important issues: chronic shortage of staff and unpredictable levels of performance of existing staff. Originality/value This research discusses a human–resource crisis from an IT point of view and articulates several IT-based strategic solutions that should help hospitality organizations mitigate the effects of this crisis.
科研通智能强力驱动
Strongly Powered by AbleSci AI