共享经济
背景(考古学)
透视图(图形)
空格(标点符号)
寄主(生物学)
计算机科学
消费(社会学)
数据科学
业务
广告
营销
社会学
万维网
地理
生态学
人工智能
操作系统
考古
生物
社会科学
作者
Lan Xue,Xi Y. Leung,Shihan Ma
标识
DOI:10.1016/j.annals.2022.103426
摘要
The purpose of this study is to systematically explore the characteristics of being a good “guest” from the perspective of Airbnb hosts. The study adopts a mixed method combining big data analysis with qualitative content analysis to analyze 10,068 reviews posted by Airbnb hosts. A framework is developed to organize the identified themes and illustrate the characteristics of being a good guest in the context of Airbnb. The framework included three layers in a hierarchical manner: customer-like (low level), guest-like (medium level), and friend-like (high level). The higher the level, the more interaction and engagement from both sides. The findings suggest that Airbnb is primarily considered a consumption space that stressed effective interaction between hosts and guests. The study renders practical implications for platforms to improve guest behaviors and enhance host-guest relationship in the sharing economy.
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