Facing the Bureaucracy: Living and Dying in a Public Agency

Introduction - from bureaucracy building to bureaucracy bashing. Part 1 Our public bureaucracies - in theory and in practice: old versus new theories of bureaucracy the bureaucracy - what it is and how it works. Part 2 - A case study in organizational innovation: new president, new policy, new chairman at the Federal Energy Regulatory Commission regulation and discretion - Are we in trouble? launching a project of organizational change the task force as an engine for innovation discretion, negotiation, and litigation bureaucracy under stress - federal investigation and its aftermath. Part 3 Whither bureaucracy?: the paradox of administrative controls to meet the challenge of public management.