Passenger comfort evaluation of the stowing and unloading luggage task in high-speed trains: Fusion of R-DEMATEL and FNN

At present, high-speed trains have become popular modern transportation. As a significant part of the high-speed train riding activity, the stowing and unloading luggage task has its characteristics. To comprehensively and reasonably evaluate passenger comfort of the stowing and unloading luggage task in high-speed trains. In this paper, passenger behavior characteristics are firstly analyzed by the author, the theoretical architecture of passenger comfort evaluation is constructed with the perspective of product aesthetics and ergonomics, and then the process of the passenger comfort evaluation is put forward. Secondly, a combination of Rough Number (RN) and Decision Making Trial and Evaluation Laboratory (DEMATEL) (i.e. R-DEMATEL) is utilized to solve the centrality degree of comfort influencing factors and determine comfort evaluation indexes. Furthermore, the passenger comfort evaluation model with Fuzzy Neural Network (FNN) is constructed and trained. After that, the sample data of the evaluation are collected through the simulated experiment of the stowing and unloading luggage task, and they are trained with FNN comparing to Back Propagation Neural Network (BPNN). Eventually, the result of examples testing is verified that the effectiveness of the proposed method.