期刊：Synthesis Lectures on Human-centered Informatics日期：2020-01-01被引量：23
标识
DOI：10.1007/978-3-031-02227-2
摘要
It is all too common for products, such as consumer appliances, information systems, mobile apps, and websites, to cause trouble and frustration. For example, products are often difficult or dull to u
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