How Does Human-Robot Collaboration Affect Hotel Employees’ Proactive Behavior?

Based on Conservation of Resources (COR) theory, this study collected the data of 342 front-line employees of five-star hotels in northeast China by means of longitudinal data collection. SPSS 25.0 and Mplus 8.0 were used for data analysis to test the hypotheses proposed in this study. This study found that workload and harmonious passion play a mediating role between human-robot collaboration and proactive behavior. Robot trust not only moderates the relationship between human-robot collaboration on workload and harmonious passion, but also moderates the mediating effect of workload and harmonious passion. This study not only examines the effects of human-robot collaboration on the proactive behavior of hotel employees through cognitive and emotional pathways, but verifies the boundary conditions of robot trust. Otherwise, our study validates and extends COR theory to some extent.