Robots and humans working together: factors influencing job pursuit in sustainable diverse hospitality environments

This study aims to investigate the effects of personal innovativeness, information sharing, environmental, social, and governance sustainability, sustainable diversity, valence, and instrumentality on job pursuit intention in diverse hospitality environments where robots and humans collaborate, comparing prospective White and non-White employees. Drawing on sustainable diversity and inclusion theory, a framework incorporating these factors was developed and tested using Generalised Linear Modelling (GLM) and fuzzy-set Qualitative Comparative Analysis (fsQCA). GLM and FsQCA revealed that six independent variables are necessary for high job pursuit intention in White and non-White groups, while the two groups had notable similar but different configuration requirements regarding diversity and technology.