Contents Introduction Glossary of important terms Notes on transcription SECTION A NARRATIVE Dangerous childhood pranks Flying over Budapest SECTION B IDENTIFYING Two old friends meet up again An elderly lady reminisces SECTION C LANGUAGE IN ACTION Doing a job Cooking rice SECTION D COMMENT/ ELABORATION Family and relatives Two teachers chatting Students chatting round the tea-table SECTION E SERVICE ENCOUNTERS At the post office Ordering food in a restaurant At the hairdresser's SECTION F DEBATE AND ARGUMENT Local radio phone-in Political debate Student discussion SECTION G LANGUAGE, LEARNING AND INTERACTION School discussion Kid's stuff University tutorial group SECTION H DECISION MAKING/ NEGOTIATING OUTCOMES Planning a family holiday Company business meeting References Index