A Study on Impacts of Service Failure Severity on Perceived Service Recovery Justice, Recovery Satisfaction and Repatronage Intention: Focus on Moderate Effect of Regulatory Focus
期刊：Journal of Korea Service Management Society日期：2019-09-30卷期号：20 (3): 49-76
标识
DOI：10.15706/jksms.2019.20.3.003
摘要
Almost companies try to get customer satisfaction, because customer satisfaction is important prerequisite for promoting repurchase, WoM delivery and maintaining a continuous relationship. The customer
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