Exploring the Cross-Over Effect of Employees’ Compulsory Citizenship Behavior on Spousal Family Satisfaction: A Moderated Mediation Model of Complaints and Mindfulness

Compulsory citizenship behavior (CCB), the “dark” facet of organizational citizenship behavior, typically embodies good citizenship behavior within an organization. This study aimed to examine how employees’ compelled engagement in extraneous role behaviors diminishes their spouses’ well-being through complaints. Specifically, this study developed and evaluated a moderated mediation model in which employee mindfulness moderates the pathway from complaints to spousal well-being. This moderation is achieved by suppressing employees’ behavioral responses and spousal reactions. To validate the proposed model, the author conducted a two-time-point time-lag design to explore the relationships among 386 employee-spouse dyads. The findings confirmed the critical moderating role of mindfulness in these relationships, as elucidated by the time-lag research design. Additionally, this study presents relevant theoretical and practical implications for future studies.