表情符号
人际交往
非语言交际
心理学
可靠性
聊天机器人
人际关系
计算机辅助通信
感知
人际交往
通信源
功能可见性
能力(人力资源)
计算机科学
社会心理学
人机交互
沟通
互联网
认知心理学
社会化媒体
万维网
神经科学
法学
电信
政治学
作者
Austin Beattie,Autumn Edwards,Chad Edwards
标识
DOI:10.1080/10510974.2020.1725082
摘要
Artificially intelligent (AI) agents increasingly occupy roles once served by humans in computer-mediated communication (CMC). Technological affordances like emoji give interactants (humans or bots) the ability to partially overcome the limited nonverbal information in CMC. However, despite the growth of chatbots as conversational partners, few CMC and human-machine communication (HMC) studies have explored how bots’ use of emoji impact perceptions of communicator quality. This study examined the relationship between emoji use and observers’ impressions of interpersonal attractiveness, CMC competence, and source credibility; and whether impressions formed of human versus chatbot message sources were different. Results demonstrated that participants rated emoji-using chatbot message sources similarly to human message sources, and both humans and bots are significantly more socially attractive, CMC competent, and credible when compared to verbal-only message senders. Results are discussed with respect to the CASA paradigm and the human-to-human interaction script framework.
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