倦怠
心理学
情感劳动
情绪衰竭
荟萃分析
联想(心理学)
社会心理学
工作态度
工作满意度
临床心理学
工作表现
医学
内科学
心理治疗师
作者
Yingying Yin,Shiyue Sun,Lili Song,Cancan Jin,Yong Wang
摘要
Emotional labour strategies have a significant impact on job burnout. However, current research results are controversial and unclear. A meta‐analysis was conducted to explore the relationship between emotional labour strategies (surface acting and deep acting) and job burnout. A total of 84 empirical studies that included 28,242 participants were selected. The meta‐analysis of the relationships between job burnout and surface acting and deep acting included 84 and 75 independent samples respectively. The results show that surface acting had a positive association ( r = 0.25) with job burnout, whereas deep acting ( r = −0.27) had a negative association with job burnout. Occupational types and measures of emotional labour strategies moderated the relationship between emotional labour strategies and job burnout, but this relationship was not moderated by measures of job burnout.
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