Role of Procedural Justice, Organizational Commitment and Job Satisfaction on job Performance: The Mediating Effects of Organizational Citizenship Behavior

The study examines the impact of procedural justice, organizational commitment, job satisfaction on employeeperformance, and the potential mediating role played by organization citizenship behaviors in that process. Thismodel was tested using a sample of 70 employees embedded in 2 groups from 15 branches of a large, syariah bankin Malang. The sample is taken using proportional random sampling. Data is collected directly from respondentsusing questionnaires and technical data analysis using GeSCA.The study results showed that both procedural justice and organizational commitment positively affectedOrganizational Citizenship Behavior. Organizational commitments do positive influence job performance. Jobsatisfaction did not positively influence Organizational Citizenship Behavior and job performance. OrganizationalCitizenship behavior positively influences job performance. Organizational Citizenship behavior acted as a partialmediator between procedural justice, organizational commitment, and job performance. A number of suggestionson managerial theory and implementation were proposed.