On the actualization of support systems for exchanging knowledge within communities of practice

The topic of this paper is on the actualization of support systems for the exchange of experiential knowledge within communities of practice, supporting problem solving situations and promoting organizational learning by making the experiences generated available to the organization. This is based on the need to consider the exchange of experiential knowledge on a collective level, instead of at an individual level, and the lack of attention given to support systems in this regard. The paper presents the background to the current research.