系统回顾
优势和劣势
公共服务动机
实证研究
公共服务
服务(商务)
社会学
公共关系
心理学
政治学
公共部门
营销
业务
社会心理学
认识论
法学
哲学
梅德林
作者
Adrian Ritz,Gene A. Brewer,Oliver Neumann
摘要
Abstract Over the past two decades, research on public service motivation has seen rapid growth. Despite the relatively large number of publications to date, no systematic research overview has been created, leaving the body of literature somewhat unstructured and possibly hampering future research. This article fills this void by providing a systematic literature review of 323 publications that examines six key aspects of the literature on public service motivation: the growth of research on the concept, the most prominent studies based on a referencing network analysis, the most frequent publication outlets, research designs and methods, lines of inquiry and patterns of empirical findings, and implications for practice drawn from the publications in the study sample. Strengths and weaknesses of the existing literature are identified, and future research directions are proposed.
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