Investigating the role of internal security resources in post-adoption satisfaction with the Security-as-a-Service model: an organizational mindfulness perspective

Purpose Many organizations struggle to utilize security-as-a-service (SecaaS) advantages effectively, thus challenging the assumption that adopting the SecaaS model will necessarily lead to post-adoption satisfaction. This research paper draws on the organizational mindfulness theory and investigates the factors that lead to satisfaction with SecaaS. Design/methodology/approach The key informant-based survey approach was employed to collect data from 215 organizations that were using the SecaaS model. PLS was used for data analysis. Findings Organizations with greater extents of internal security resources report higher satisfaction levels with SecaaS, thanks to the mediating effect of organizational mindfulness, and that organizations with extensive and mature security auditing were especially well-positioned to experience satisfaction with SecaaS. Originality/value This research provides new theoretical insights into the conditions under which organizations' post-adoption satisfaction with the SecaaS model is shaped by investigating the role of internal security resources and organizational mindfulness.