The knowledge system and organisational learning sequences of enterprises serving the elderly: evidence from China

The study explores the knowledge system and organisational learning activities of enterprises serving the elderly using the case study of two Chinese enterprises, and the following findings were obtained. The analysis shows that the complexity of the knowledge system of comprehensive enterprises for the elderly is not weaker than that of the professional technical service industry. The knowledge system of enterprises serving the elderly presents sequential characteristics. We ague that the types of knowledge elements of enterprises serving the elderly should be integrated and contained to form a knowledge system with holographic characteristics. Furthermore, the knowledge accumulation of enterprises serving the elderly depend on the selection of appropriate organisational learning strategies, showing an obvious spiral process of stimulus-response model. This paper provides valuable insights for the enterprises serving the elderly to determine the development direction and path.