Determinants of hotel employment in Hong kong

Abstract This study of 32 hotels in Hong Kong investigated the importance that human-resources managers accord to economic and social factors that drivehotel employment levels, as well as looked at employees' personal attributes that may influence hiring. Senior managers place a strong emphasis on firm-specific factors such as occupancy rate, revenue, and service standards. More general industry-specific factors were perceived to be relatively less important in managers' decisions on hiring levels, while non-industry-specific factors (including macroeconomic measures) had the least impact on hotel hiring levels. In terms of personal attributes, it was found that an employee's attitude was perceived to be the most important criterion in a manager's selection decision.