背景(考古学)
独创性
信息需求
建设性的
公共关系
感知
价值(数学)
业务
用户需求
营销
知识管理
计算机科学
定性研究
社会学
图书馆学
政治学
心理学
过程(计算)
多媒体
地理
社会科学
考古
神经科学
机器学习
操作系统
作者
Irene Nyakweba,Joyce Bukirwa,Eunice Sendikadiwa,Felicitas Ciabere Ratanya
出处
期刊:Library Management
[Emerald (MCB UP)]
日期:2021-11-16
卷期号:43 (1/2): 1-14
标识
DOI:10.1108/lm-12-2020-0178
摘要
Purpose The purpose of this study is to assess the users' needs and expectations on information services provided in libraries, in four public universities from the western region of Kenya. The study explores the extent to which the libraries address users' needs and expectations examining the challenges being encountered, remedies and best practices put in place to mitigate the challenges. The level of users satisfaction towards the information services provided is also examined. Design/methodology/approach Structured questionnaires were distributed among undergraduates (384) and lecturers (86), where 342 were successfully filled and returned, giving a response rate of 73%. The study interviewed ten library staff revealing their views in addressing users' needs and expectations in respective libraries. Collected data were analysed descriptively using statistical methods and presented in figures and tables. Qualitative data were analysed in narrative form. Findings Majority of users had a positive perception towards the library, while others indicated that their needs were yet to be meet. The study noted the poor state of affair with inadequacies in information materials infrastructure, dwindling budget, facilities and unskilled personnel. The study recommended the need for additional library budget to facilitate acquisition of additional and up-to-date information resources and facilities. Originality/value The concept of user needs and expectations has been widely discussed in developed countries. Identifying and understanding users’ requirements in the context of public libraries in developing countries would start up constructive trends towards building useable collections.
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