业务
消费者保护
广告
消费者保护法
营销
互联网隐私
商业
财务
计算机科学
作者
Norhoneydayatie Abdul Manap,Amirah Madihah Adnan,Zamzuri Zakaria
出处
期刊:International journal of advanced research
[International Journal Of Advanced Research]
日期:2022-11-30
卷期号:10 (11): 1084-1087
标识
DOI:10.21474/ijar01/15768
摘要
There has been an increase in complaints received by the authorities of late concerning fraudulent online purchase cases. Consumers are faced with various modus operandi and fraudulent tactics when making online purchases even though the authorities have provided a safe-purchase guideline for online purchases. Hence, this qualitative study aims to analyse the legal framework surrounding consumer protection involving online shopping in Malaysia. Data were obtained using the content analysis and semi-structured interview methods. Findings indicate that online consumers are protected under the Consumer Protection Act 1999 in cases related to fraudulent online purchases.
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