Student Perception towards Service Quality of E-Learning in Higher Education

Abstract: This study reviews student perception towards the service quality of e-learning in higher education in order to find the areas of further research. It reveals a variety of service quality metrics that have been employed by various academics to influence how students view their learning environment in the context of online learning. As the demand for e-learning in higher education is increasing, universities are identifying the various quality factors for e-learning for better student satisfaction. There have been decades of research on service quality, is yet a crucial area for study because, among other reasons, it is dynamic and contextual. The primary research objective is to identify the aspects that constitute service quality from the perspectives of postgraduate students in order to better understand significant service quality components. We made use of relevant theories and concepts from literature on higher education and e-learning. Keywords: E-Learning, Service Quality, Service Quality Dimensions, Student Perception, Higher Education