Can AI replace Human? A Study on Customer Perception and Attitude towards AI-Based Chatbot in Food Service

Abstract: When interaction comes in digital world means interacting with AI- enabled chatbot, this study focuses on customer perception and attitude to conclude can AI replaced the human? Primary survey was done for collected the customer data, 300 people were targeted out of which 219 responds. The study concludes that customer still prefer human interaction over chatbot even chatbot provides many benefits like quick response, easy to use and convenient to interact at any time. After conclusion there is future scope of this study and some recommendation for food service providers in India. Keywords: Chatbot, Food Service, Artificial Intelligence, Food Industry