The impact of Operations and IT-related Industry 4.0 key technologies on organizational resilience

Industry 4.0 is one of the primary paradigms of the current industrial context. Despite the widespread research on this topic, an analysis of its key technologies' impact on company performance and resilience is not available. Hence, this work proposes a conceptual model for investigating the influences among Industry 4.0 key technologies (IT-related and Operations-related technologies), organizational resilience (in terms of internal and external) and performances in Italian companies. We distinguished company performance, referring to companies' results in the past, from organizational resilience, which investigates future survival chances. Using structural equation modelling, a second-order construct has been used to test the hypothesized relationships. The results show that the implementation level of Industry 4.0 IT-related key technologies positively impacts organizational resilience and perceived performance. These results can assist company managers and decision-makers in increasing organizational resilience by effectively implementing Industry 4.0 technologies.