Introduction PART I: THE CONTEXT OF PUBLIC MANAGEMENT Public and Private Management The Changing Role of the State Changing Ideas about Public Management PART II: ORGANISATIONAL IDEAS IN PUBLIC MANAGEMENT UNDER CHALLENGE Paying for Public Services The Use of Markets in the Public Sector The Role of Users in Public Services PART III: CONTEMPORARY ISSUES IN PUBLIC MANAGEMENT Performance Management Professionals in Public Management PART IV: CONCLUSION Putting it all Together: Managing Contradictions in Public Management